On My Way connects customers, engineers and operations teams through improved appointment visibility and communication

FOR IMMEDIATE RELEASE

UK, 10 November 2026 — Managing field-service appointments can create challenges for businesses and customers. Unclear arrival times and limited updates often lead to unnecessary calls. On My Way addresses these issues through a customer-experience layer that works alongside existing scheduling systems. On My Way provides live tracking, self-service rebooking, automated notifications, customer feedback and operational insight. Its approach improves communication without requiring businesses to replace their current scheduling software. The platform can also go live within four to six weeks.

On My Way gives customers better visibility throughout every appointment. Branded tracking links, dynamic estimated arrival times and named-technician details help customers follow their engineer’s journey. Customers can also confirm, reschedule or cancel appointments online. The platform allows them to share photographs, with these actions updating the existing scheduling system directly. This makes appointment management more convenient while reducing the need for customers to contact support teams. The engineer tracking app experience also helps provide clearer information before and during visits.

Beyond live tracking, On My Way supports communication through automated branded SMS and email notifications. These updates are triggered by the existing scheduling system. Customers can also share feedback and complete NPS surveys at the point of service. In-page live chat allows questions to be addressed through the tracking page. This can help resolve queries before they become telephone calls. Operations teams gain insight into call deflection, arrival performance and customer satisfaction. These details can be reviewed across branches, regions and individual technicians.

On My Way connects with existing scheduling engines through API integration. Businesses can therefore retain their current field-service software. Its implementation process includes connecting the scheduling system and configuring customer journeys. Notification triggers and rebooking rules are also established before rollout. Organisations can introduce the platform across one region or their wider customer base. On My Way also provides a 35% call-deflection guarantee within 90 days. If the agreed target is not achieved, work continues without fees during that period. This approach supports businesses seeking improvements without a complete system replacement.

On My Way is built by Leadent Digital, a UK pure-play field-service specialist. The team brings more than 20 years of consulting and technology experience. The platform is designed as a workforce-management-agnostic layer. It supports secure deployment through Microsoft Entra ID single sign-on and passcode-protected views. Encrypted data, ISO 27001 information-security standards and GDPR readiness support its security approach. API-first integration also helps connect existing business systems.

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For more information about field-service tracking solutions, visit https://tryonmyway.com/ and choose based on your requirements.

Contact Us:
On My Way

Address: 20-22 Wenlock Road
London, N1 7GU
England
Phone: 08444145707
Email: hello@tryonmyway.com